{"id":2341,"date":"2026-01-07T15:13:27","date_gmt":"2026-01-07T14:13:27","guid":{"rendered":"https:\/\/camping-helios.plune.fr\/the-campsite\/faq\/"},"modified":"2026-05-12T14:06:57","modified_gmt":"2026-05-12T12:06:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.camping-helios.com\/en\/the-campsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull hrz-hero-5 home-hero is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group hrz-hero-5-video is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center banner-m-50vh\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;min-height:100vh;aspect-ratio:unset;\"><img alt=\"\" decoding=\"async\" width=\"2560\" height=\"1440\" class=\"wp-block-cover__image-background wp-image-4024 size-16\/9_2560x1440_desktop\" alt=\"\" src=\"https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-2560x1440.jpg\" style=\"object-position:50% 100%\" data-object-fit=\"cover\" data-object-position=\"50% 100%\" srcset=\"https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-2560x1440.jpg 2560w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-1920x1080.jpg 1920w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-1440x810.jpg 1440w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-1366x768.jpg 1366w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-1024x576.jpg 1024w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-800x450.jpg 800w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-640x360.jpg 640w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-375x210.jpg 375w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-200x112.jpg 200w, https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/camping-helios-anthony-guillemer-benzin-production-2025-114-100x56.jpg 100w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-transparent-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group has-secondary-gradient-gradient-background has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:15vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n<div style=\"padding-top:10px;padding-left:10px;\" class=\"alignfull wp-elements-c549f836684188f85e65cc5f157bd5e7 wp-block-wpseopress-breadcrumbs\"><nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Vias Plage Campground<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div>\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-2a51f05d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:153px;padding-top:0;padding-right:var(--wp--preset--spacing--l);padding-bottom:0;padding-left:var(--wp--preset--spacing--l)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6d08aa83 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"72\" height=\"90\" src=\"https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/mascotte_avis-1.webp\" alt=\"Stylized logo of a hedgehog-shaped character\" class=\"wp-image-1648\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-72d38984 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading has-text-align-center is-style-top-title is-style-top-title--1\" style=\"margin-bottom:0\">Frequently asked questions about your stay at camping Helios in Vias Plage<\/h1>\n\n\n\n<p class=\"has-text-align-center is-style-title-below is-style-title-below--2\" style=\"padding-bottom:0\">Answers to your questions at a glance<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\" style=\"margin-bottom:0px\"><br>Frequently asked questions <strong><a href=\"https:\/\/www.camping-helios.com\/en\/the-campsite\/\" data-type=\"page\" data-id=\"5\">Camping H\u00e9lios \u00e0 Vias Plage<\/a><\/strong> has been designed to help you prepare for your stay. You&#8217;ll find clear answers to the most frequently asked questions about reservations, accommodation, pitches, services, facilities and holiday conditions. This page provides you with quick access to essential information, whether before your arrival or during your vacation. By bringing together the most frequently asked questions, Camping H\u00e9lios makes it easier for you to organize your stay and leave with peace of mind, so you can make the most of your vacation in Vias, by the sea.   <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-777ddb54 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:var(--wp--preset--spacing--l);padding-bottom:0;padding-left:var(--wp--preset--spacing--l)\">\n<div class=\"pfq\">\n  \n  \n  <nav class=\"pfq__themes\">\n    <h2>Themes<\/h2>\n    <ul>\n      \n        <li class=\"pfq__theme active\" data-pfq-group=\"group-0\">\n          <a href=\"#\">Book and pay<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-1\">\n          <a href=\"#\">Practical information<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-2\">\n          <a href=\"#\">Accommodations and campsites<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-3\">\n          <a href=\"#\">Swimming, entertainment, and activities<\/a>\n        <\/li>\n\n      \n        <li class=\"pfq__theme \" data-pfq-group=\"group-4\">\n          <a href=\"#\">Services and catering<\/a>\n        <\/li>\n\n          <\/ul>\n  <\/nav>\n\n  <div class=\"pfq__questions\">\n    \n      <div class=\"pfq__questions__group visible\" data-pfq-group=\"group-0\">\n\n        <h3>Book and pay<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can I make a reservation?<\/h4>\n            <div class=\"pfq__answer\"><p>There are several ways to book your stay:<\/p>\n<ul>\n<li><b>On our website:<\/b> select your dates of stay and choose between a pitch or rental accommodation. Booking is quick and easy, and payment by credit card is completely secure.\n<li><b>By phone<\/b>: contact us on +33 (0)4 67 21 63 66. <\/li>\n<\/ul>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I pay by any other method than credit card?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, you can pay by:<\/p>\n<ul>\n<li><b>Bank transfer:<\/b> The campsite&#8217;s bank details will be provided on the payment page when you make your reservation or sent by email once your reservation request has been accepted. <\/li>\n<li><b>Vacation vouchers: <\/b> to be sent by registered mail with acknowledgment of receipt directly to the campsite address<\/li>\n<li><b>Ch\u00e8ques Vacances Connect:<\/b> instant payment by phone is possible<\/li>\n<li><b>Bank check<\/b>: to be sent by mail with the completed and signed reservation contract that you will have received by email<\/li>\n<\/ul>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I choose where I will be located on the campground?<\/h4>\n            <div class=\"pfq__answer\"><p>It is not possible to choose a specific number, but you can still <b>indicate your preferences<\/b> when making your reservation. We will do our best to <b>accommodate you based on availability<\/b>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do I have to pay a deposit?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, a deposit of <b>30%<\/b> is required to confirm your reservation request.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">When and how do I pay the balance for my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>The balance must be paid no later than 6 weeks before your arrival.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I pay for my stay in installments after the deposit?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, you can make <b>flexible payments<\/b> each month if you wish, up to 6 weeks before your arrival. Each time you make a payment, you will receive a confirmation email with your invoice. Several payment methods are accepted:<\/p>\n<ul>\n<li><b>Credit card<\/b><\/li>\n<\/ul>\n<p>Directly on our website, which you can access via the link received in your booking confirmation or by clicking on the \u201cBooking\u201d tab at the top right and entering your file number and the surname used when making the booking.<\/p>\n<p>It is also possible to pay by credit card by telephone on +33 (0)4 67 21 63 66.<\/p>\n<ul>\n<li><b>Bank transfer<\/b><\/li>\n<\/ul>\n<p>You can make a monthly transfer, specifying the name of your reservation and the dates of your stay as a reference.<\/p>\n<ul>\n<li><b>Check or ANCV paper vacation checks<\/b><\/li>\n<\/ul>\n<p>We recommend that you send them by registered mail with acknowledgment of receipt directly to the campsite address.<\/p>\n<ul>\n<li><b>ANCV Connect holiday vouchers<\/b><\/li>\n<\/ul>\n<p>You can contact us by phone at +33 (0)4 67 21 63 66 to make an instant payment.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What is cancellation insurance for?<\/h4>\n            <div class=\"pfq__answer\"><p>Cancellation insurance allows you to be reimbursed for any sums paid in the event of unforeseen circumstances occurring before your departure.<\/p>\n<p>&nbsp;<\/p>\n<p>It covers cancellation costs for <b>a fee of 2.9%<\/b><span style=\"font-family: Arial, serif;\" ><b>\u202f<\/b><\/span><b>% of the total amount of the s<\/b><span style=\"font-family: Aptos, serif;\"><b>\u00e9<\/b><\/span><b>jour<\/b>, whether for rental accommodation or a bare pitch. This guarantee offered by the campsite must be taken out at the time of booking.<\/p>\n<p>&nbsp;<\/p>\n<p>It may apply in the following situations (non-exhaustive list):<\/p>\n<ul>\n<li><b>Medical reasons<\/b>: serious illness, serious accident, or death of a family member. Complications due to pregnancy.\n<li><b>Personal reasons<\/b>: summons for the adoption of a child, a resit exam or an organ transplant, etc.\n<li><b>Professional reasons<\/b>: cancellation or change of paid vacation dates, redundancy or contractual termination, professional transfer, obtaining a job, etc. <\/li>\n<li><b>Serious damage to your vehicle<\/b>: within 96 hours before the first day of your stay. <\/li>\n<\/ul>\n<p>For more details, please refer to the general terms and conditions of sale for the \u201cCampez-Couvert\u201d cancellation insurance at this link: <a href=\"https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/conditions-generales-vente.pdf\">https:\/\/www.camping-helios.com\/wp-content\/uploads\/2026\/02\/conditions-generales-vente.pdf<\/a><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I add this insurance after I have made my reservation?<\/h4>\n            <div class=\"pfq__answer\"><p>It is not possible to add cancellation insurance once the reservation has been made. Cancellation insurance must be purchased <b>at the time of booking.<\/b><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can I change my reservation?<\/h4>\n            <div class=\"pfq__answer\"><p>Whatever change you wish to make, it must be requested <b>by email or telephone<\/b> from the campsite.<\/p>\n<p>&nbsp;<\/p>\n<p>For a change to the <b>date of stay<\/b>:<\/p>\n<ul>\n<li>Extending the length of stay is subject to availability and rates in effect at the time of the request. <\/li>\n<li>Shortening the length of stay is considered a partial cancellation and will be subject to the terms and conditions for cancellation and interruption of stay. <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For other changes (<b>accommodation, addition of participants, a pet, a vehicle<\/b>, etc.), <b>only the campsite<\/b> will <b>confirm whether this is possible.<\/b><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How do I cancel my reservation?<\/h4>\n            <div class=\"pfq__answer\"><p>Send your <b>cancellation request directly to the campsite<\/b> by email to the following address: <b>contact@camping-helios.com<\/b>. If you have taken out cancellation insurance, we will provide you with the insurance company&#8217;s contact details so that you can file a claim with them and send them your supporting documents<b>. No refunds will be made without cancellation insurance.<\/b><\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-1\">\n\n        <h3>Practical information<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What time can I arrive at the campground?<\/h4>\n            <div class=\"pfq__answer\"><ul>\n<li>For rentals: arrival from 4 p.m., departure before 10 a.m.\n<li>For camping pitches: arrival from 2 p.m., departure before 12 noon.\n<\/ul>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I arrive before the times indicated?<\/h4>\n            <div class=\"pfq__answer\"><p>However, if you arrive before these times, you can <b>enjoy the campsite facilities<\/b> after completing the check-in formalities. We will let you know as soon as your pitch or rental accommodation is available.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to arrive in the evening or at night?<\/h4>\n            <div class=\"pfq__answer\"><p><b>Late arrivals are possible.<\/b><\/p>\n<p>If you arrive after the reception desk closes, please contact us by phone and we will tell you what to do.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do I need to pay a deposit upon arrival?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, we ask for a deposit on the day of your arrival. The deposit can be paid in various ways: <b>by check or by credit card imprint.<\/b><\/p>\n<ul>\n<li>For rentals: on the day of your arrival, you will be asked for <u><b>a deposit of \u20ac270<\/b><\/u><b> <\/b>(\u20ac200 deposit for accommodation and wristbands + <b>\u20ac70<\/b> cleaning deposit, except for the BAHIA, BAHIA PRESTIGE, CHALET OTTAWA, and SUPER RIVIERA models: \u20ac90 for the cleaning deposit, making a total deposit of \u20ac290). If you do not wish to clean your rental yourself, we offer a cleaning package for \u20ac70 or \u20ac90 depending on the model (to be booked in advance with reception).<\/li>\n<\/ul>\n<p>An additional cleaning deposit of \u20ac60 will be required if you have a pet. This deposit will be retained if dog hair is found in the accommodation, particularly on the blankets.<\/p>\n<ul>\n<li>For bare pitches: on the day of your arrival, you will be asked for a deposit of \u20ac15 per campsite access bracelet (for example, a deposit of \u20ac60 if there are 4 of you). Wearing the bracelet is compulsory and it must be returned at the end of your stay.<br \/>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Where can I find a map of the campground?<\/h4>\n            <div class=\"pfq__answer\"><p>You can view the campsite map directly on our website in the downloadable documents section.<\/p>\n<p>&nbsp;<\/p>\n<p>A paper copy will also be given to you upon arrival at reception.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I have a second vehicle on my plot?<\/h4>\n            <div class=\"pfq__answer\"><p>The rate includes parking for one vehicle on your pitch. A second vehicle may be parked inside the campground for an additional fee and subject to availability.<\/p>\n<p>Otherwise, your vehicle must be parked in the outdoor parking lot opposite the campground.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What time do I need to vacate my accommodation or pitch?<\/h4>\n            <div class=\"pfq__answer\"><ul>\n<li>For rentals: you must go to reception <b>before 10 a.m.<\/b> to return your key and have your wristbands cut off.<\/li>\n<li>For camping pitches: you must go to reception <b>before 12 noon<\/b> to have your wristbands cut off.<\/li>\n<\/ul>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is it possible to enjoy the campground on the afternoon of the day of departure?<\/h4>\n            <div class=\"pfq__answer\"><p>You can <b>use the facilities<\/b> on the day of your departure. We ask that you park your vehicle <b>outside the campground<\/b> and come to have your wristbands cut only at the time of your final departure and before the reception desk closes.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Can I leave early in the morning or the night before before the reception opens?<\/h4>\n            <div class=\"pfq__answer\"><p>The reception desk must be notified of your departure. We will provide you with an envelope to place in the mailbox containing the key to your accommodation and your wristbands.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is an inventory carried out at the time of departure?<\/h4>\n            <div class=\"pfq__answer\"><p>An inventory of your accommodation will be carried out after your departure and your deposit will be returned within <b>48 hours<\/b> of your departure if there is no damage or missing items.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">When and how will I get my deposit back?<\/h4>\n            <div class=\"pfq__answer\"><p>In the case of a deposit by check: we can destroy your check and send you an email confirming its destruction, or return your check to you by mail with a crossed line through it.<\/p>\n<p>In the case of a deposit by credit card: we will cancel the card imprint and send you an email confirming that the card has been returned and not debited.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">I forgot something at the campsite. What should I do?<\/h4>\n            <div class=\"pfq__answer\"><p>If you forget or lose a personal item, please contact us <b>as soon as possible<\/b> by phone or email. We can send the item back to you by Colissimo parcel service, subject to conditions. You are responsible for paying the shipping costs, which must be settled <b>before shipment.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How can I obtain the invoice for my stay?<\/h4>\n            <div class=\"pfq__answer\"><p>The final bill can only be issued at the end of your stay. You can request it at reception the day before your departure.<\/p>\n<p>You can also send us an email at the following address <span style=\"color: #467886;\"><u><a href=\"mailto:contact@camping-helios.com\"><b>contact@camping-helios.com<\/b><\/a><\/u><\/span> after your departure to request it.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">When do reservations open for next year?<\/h4>\n            <div class=\"pfq__answer\"><p>Reservations open in December for the following year.<\/p>\n<p>If you were satisfied with the location or accommodation you stayed in during your vacation, at the end of your stay you can request to reserve the <b>same location or rental and the same dates<\/b> for the following year (information available at reception).<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-2\">\n\n        <h3>Accommodations and campsites<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What amenities are included in the accommodations?<\/h4>\n            <div class=\"pfq__answer\"><p>All accommodations are equipped to ensure you have a comfortable stay, regardless of the type of accommodation. As a general rule, you will find:<\/p>\n<ul>\n<li>A fully equipped kitchen (stovetop, refrigerator, microwave, coffee maker, etc.)<\/li>\n<li>Dishes and kitchen utensils<\/li>\n<li>A <b>table<\/b>, <b>chairs<\/b>, <b>garden furniture<\/b>, and a <b>covered terrace or terrace with a parasol<\/b><\/li>\n<li><b>Beds<\/b> with mattresses, pillows, and blankets<\/li>\n<li><b>Storage space<\/b><\/li>\n<li>A bathroom with a <b>shower<\/b>, <b>sink<\/b> and <b>separate or shared toilet<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Air conditioning, television, dishwasher and deck chairs may or may not be included, depending on the accommodation chosen.<\/p>\n<p>You can find details of the facilities in the description of each accommodation on our website.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are sheets and towels provided in the accommodations?<\/h4>\n            <div class=\"pfq__answer\"><p>No, they are not provided, but you can rent them from our partner company, located in Vias. IDEALOC34 will deliver your reserved equipment directly to your accommodation\/campsite.<br \/>\nYou can find everything IDEALOC34 has to offer on their website: <span style=\"color: #467886;\"><u><a href=\"https:\/\/idealoc34.fr\/\">https:\/\/idealoc34.fr\/<\/a><\/u><\/span><br \/>\nContact them on <b>06 64 55 18 59<\/b> to make a reservation!<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is my baby counted in the total number of participants?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, <b>babies are included in the total number of people<\/b> staying in the accommodation, regardless of their age.<\/p>\n<p>Please note that for safety and insurance reasons, the total number of guests must never exceed <b>the maximum capacity<\/b> indicated, even if a baby cot is provided. Please remember to declare the presence of your baby when making your reservation.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How do I make a reservation if my equipment is longer than 7.50 meters?<\/h4>\n            <div class=\"pfq__answer\"><p>If your equipment (motorhome, caravan, or tent) is longer than 7.50 meters, we strongly recommend that you indicate the exact dimensions of your vehicle in the space provided so that we can check the accessibility of the available pitches and their compatibility with the dimensions of your vehicle.<\/p>\n<p>This will enable us to allocate you a suitable pitch with easy access.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is a baby counted in the total number of people on the site?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, <b>babies are included in the total number of people allowed on the pitch<\/b>, regardless of their age. They must be registered at the time of booking.<\/p>\n<p>For safety and insurance reasons, <b>the maximum capacity<\/b> stated for each pitch cannot be exceeded.<\/p>\n<p>We remind you that all participants (including young children) must be declared at the time of booking.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How many people are included in the price of a pitch?<\/h4>\n            <div class=\"pfq__answer\"><p>The price displayed for a pitch is for <b>2 people.<\/b><\/p>\n<p>Any additional persons (children, adults, or babies) are subject to a supplement, the amount of which varies depending on the season.<\/p>\n<p>Furthermore, the number of persons is <b>limited to a maximum of 6 per pitch<\/b>, including babies. This rule applies for reasons of comfort, safety, and regulations.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are pets allowed on the campground?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, <a href=\"https:\/\/www.yellohvillage.fr\/inspiration\/pour_vous\/les_campings_acceptant_les_chiens\" target=\"_self\">pets are allowed<\/a>, provided they are <b>kept on a leash and have been vaccinated<\/b>. Each owner must be able to present an up-to-date vaccination record and have insurance. It is forbidden to leave an animal alone on a pitch, tied up or locked in a car or rental accommodation. Category 1 and 2 dogs are prohibited.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What is the additional charge for a pet?<\/h4>\n            <div class=\"pfq__answer\"><p>Prices are per night:<\/p>\n<p><b>\u20ac2<\/b> from April 25 to June 30 and from September 1 to September 26<\/p>\n<p><b>\u20ac3<\/b> from July 1 to July 17 and from August 16 to August 31<\/p>\n<p><b>\u20ac4<\/b> from July 18 to August 15<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the campsite equipped for people with reduced mobility?<\/h4>\n            <div class=\"pfq__answer\"><p>Camping H\u00e9lios is fully equipped to welcome guests with reduced mobility. All our facilities are accessible via <b>access ramps<\/b>: reception, bar-restaurant, water park.<br \/>\nWe can also provide you with a pool chair to help you get into the water (Handymoove) in our water park.<br \/>\nFor our camping guests, we have a private bathroom facility, the key to which we can provide on request upon your arrival.<br \/>\nFor rental accommodation, we offer the Life mobile home for 4\/6 people with 2 bedrooms, air conditioning, and television, which is specially designed to facilitate access for people with disabilities.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-3\">\n\n        <h3>Swimming, entertainment, and activities<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are there activities offered during the day and in the evening?<\/h4>\n            <div class=\"pfq__answer\"><p>It&#8217;s impossible to get bored at Helios campground! Younger guests can let off steam <b>at the playground with a slide and swings, cool off in the paddling pool, enjoy the multi-sports field, and take part in activities<\/b> with the children&#8217;s entertainer. Meanwhile, parents can get together for <b>sports tournaments, memorable games of p\u00e9tanque, aquagym or yoga classes<\/b> with the sports instructor.<\/p>\n<p>In the evening, the bar terrace is the scene of themed evenings. This is an opportunity for the whole family or friends to get together for numerous shows (cabaret, magic, hypnosis, children&#8217;s shows, concerts), theme nights, karaoke, dance parties, foam parties, and even snow parties in a friendly atmosphere.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are there any activities outside of July and August?<\/h4>\n            <div class=\"pfq__answer\"><p style=\"line-height: 100%; margin-bottom: 0cm;\">Yes, for long weekends such as <b>Ascension Day and Pentecost<\/b>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are activities included in the stay?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, the activities listed in the campground program are <b>supervised by the campground&#8217;s entertainment teams<\/b> and are <b>free of charge<\/b>.<\/p>\n<p>Some additional services may be offered by outside providers <b>(pony rides, outdoor activities)<\/b>: these are <b>subject to a fee<\/b> and are clearly identified as such on the schedule or on site.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Where can I find the campground&#039;s entertainment program?<\/h4>\n            <div class=\"pfq__answer\"><p>The entertainment program is posted weekly on our social media accounts.<\/p>\n<p>It is also <b>posted on site<\/b>,<b> at the reception desk<\/b> or in the <b>common areas.<\/b><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What sports facilities are available at the H\u00e9lios campground?<\/h4>\n            <div class=\"pfq__answer\"><ul>\n<li>A <b>multi-sport<\/b> field<\/li>\n<li><b>P\u00e9tanque<\/b> courts<\/li>\n<li>A <b>ping-pong<\/b> table<\/li>\n<\/ul>\n<p>Sports tournaments are regularly organized there.<\/p>\n<p>For cycling enthusiasts, there are numerous signposted routes starting from the campsite, allowing you to explore the area around Viassois. Water sports enthusiasts will find <b>pedal boats, windsurf boards, canoes, paddleboards, and more available for hire nearby. <\/b><\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do you have a water slide?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, we have a water slide in the water park.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Do you have a swimming area suitable for toddlers?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, there is a <b>paddling pool<\/b>.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are the pools heated?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is the aquatic area supervised?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, in July and August.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are swim shorts allowed in swimming pools?<\/h4>\n            <div class=\"pfq__answer\"><p>No, swim shorts are not permitted in the aquatic area.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">How many meters away from the sea are you?<\/h4>\n            <div class=\"pfq__answer\"><p>We are <b>150 meters<\/b> from the beach.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n      <div class=\"pfq__questions__group \" data-pfq-group=\"group-4\">\n\n        <h3>Services and catering<\/h3>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">What types of shops are there at Camping H\u00e9lios?<\/h4>\n            <div class=\"pfq__answer\"><p>At the H\u00e9lios campsite, you will find all the services you need for a successful vacation. A bar is available for you to enjoy a drink with family or friends. The restaurant is open for lunch and dinner and offers set menus or a varied \u00e0 la carte menu accompanied by delicious wines from the H\u00e9rault and Languedoc regions. If you don&#8217;t feel like cooking, a takeaway service is also available. Right next to the water park, the snack bar \u201cLa Paillotte\u201d offers cr\u00eapes, ice cream, paninis, fries, cold drinks, cocktails, and more for you to enjoy on site.<\/p>\n<p>There is also a grocery store on site selling essential items, bread and pastries, postal services, newspapers, and a wealth of local and regional tourist information.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Are services available during the off-season?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, our shops are open even in the low season, except for the snack bar \u201cLa Paillote\u201d on the ponds.<\/p>\n<\/div>\n          <\/div>\n\n        \n          <div class=\"pfq__question\"  >\n            <h4 class=\"pfq__question__title\">Is Wi-Fi available and is there a charge for it?<\/h4>\n            <div class=\"pfq__answer\"><p>Yes, we offer WiFi access to our guests for an additional fee.<\/p>\n<p>You can find the rates at the reception desk.<\/p>\n<\/div>\n          <\/div>\n\n        \n      <\/div>\n\n    \n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:280px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about your stay at camping Helios in Vias Plage Answers to your questions at a glance Frequently asked questions Camping H\u00e9lios \u00e0 Vias Plage has been designed to help you prepare for your stay. You&#8217;ll find clear answers to the most frequently asked questions about reservations, accommodation, pitches, services, facilities and holiday [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1551,"menu_order":76,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"FAQ Camping Vias plage | Toutes les r\u00e9ponses \u00e0 vos questions","_seopress_titles_desc":"Consultez notre FAQ avec toutes les informations essentielles pour pr\u00e9parer votre s\u00e9jour au Camping Helios \u00e0 Vias plage.","_seopress_robots_index":"","footnotes":""},"class_list":["post-2341","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/pages\/2341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/comments?post=2341"}],"version-history":[{"count":6,"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/pages\/2341\/revisions"}],"predecessor-version":[{"id":5080,"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/pages\/2341\/revisions\/5080"}],"up":[{"embeddable":true,"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/pages\/1551"}],"wp:attachment":[{"href":"https:\/\/www.camping-helios.com\/en\/wp-json\/wp\/v2\/media?parent=2341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}